First Solar is committed to providing safe and reliable means for our associates and business partners to report any known, or suspected concerns they may have about conduct at First Solar. You can raise concerns, confidentially and anonymously -if desired and permitted by applicable law- and free of any retaliation, discrimination, or harassment.
Whether you are an associate, an officer or director or someone who does business with us, we ask that you bring to light good faith concerns regarding First's Solar's business practices.
We are all responsible for bringing up issues that need to be reported.
We have several different resources that you can report to: You can speak to your manager or reach to members of the HR department, the Ethics & Compliance Office, the Internal Audit team or use our Ethics Hotline; see for further details our Policy on Compliance Reporting.
SPEAK UP WHEN YOU SEE:
ETHICS & COMPLIANCE VIOLATIONS
Ethics and Compliance violations are suspected actions or inactions that go against our Code of Conduct "Relentless Integrity: How we conduct business ethically" or any other First Solar policy or procedure.
FRAUD
Fraud can range from theft to sharing confidential information for personal benefit or reporting of fraudulent financial information.
IMPROPER AUDITING AND ACCOUNTING
Improper Auditing and Accounting means any concerns related to accounting, violations of internal accounting controls, or any other auditing or financial matters.
PEOPLE CONCERNS
People Concerns include discrimination and harassment, abuse of benefits, and risks to associates’ health and safety.
Note: For issues such as payroll disputes or co-worker conflicts, please refer to your supervisor, a human resources representative or the Employee Assistance Program (EAP)
Anonymous & Confidential Reporting Hotline:
Simple Online Form: Report.syntrio.com/firstsolar
call the Toll-Free Telephone Numbers by Region below
| Region | Toll-Free Telephone Number | Select Language Options |
| Germany | 0800-1801580 | Press 5 |
| India | 000-800-0403840 | Press 000† |
| Malaysia | 1-800-81-9897 | Press 000† |
| Singapore | 800-101-4197 | Press 000† |
| Sweden | 020-12 74 52 | Press 000† |
| United States | 1-833-489-0007 | N/A |
| Vietnam (Viettel) | 122-80315 | Press 0 then Press 08 |
| Vietnam (Landline in Vietnam) | 120-32121 | Press 08 |
†IMPORTANT: If your caller speaks a language other than those listed above, they are to select 000 and provide the operator their spoken language. An interpreter will then join the call to facilitate a three-party conversation by taking the report in the caller’s preferred language.
You do not need to provide your name, but please say you are calling about First Solar. All reports are reviewed by an independent third party to ensure confidentiality. First Solar does not tolerate retaliation against anyone who seeks help or reports concerns.
For Other Regions:
If your location isn't one of the main regions represented in the chart above or if you have any challenges submitting your report via the Toll-Free Numbers, we recommend using the online form or reaching out to compliance@firstsolar.com.
